2013-01-04|Payment to Canada Revenue Agency via Scotia Online
Taxpayers's Ombudsman
I am not satisfied with the way my service-related complaint was handled by the Canada Revenue Agency (CRA), so I am hereby submitting the details of my complaint to the Taxpayers's Ombudsman.
When I received a Canada Child Tax Benefit (CCTB) Notice dated 2012-08-20 with an amount owing of $498.31 CAD, I immediately went to Scotia Online on Scotiabank's website, and made a bill payment of $498.31 CAD on the Internet.
When I received another Canada Child Tax Benefit (CCTB) Notice dated 2012-10-21 with an amount still owing of $498.31 CAD, I immediately called the number <tel:+1-800-387-1193> forwarded to <tel:+1-800-959-8281>. The officer assured me, after checking for more than half an hour, that the issue will be resolved.
When I received yet another Canada Child Tax Benefit (CCTB) Notice dated 2012-12-13 with an amount still owing of $587.46 CAD, I immediately replied to the Canada Revenue Agency (CRA) with the explanation.
Several weeks have passed, but I still have not received any reply about this mistake by the Canada Revenue Agency (CRA). Therefore, please investigate the matter, and report back to me.
After I filed a complaint with the Taxpayers's Ombudsman, I received a few telephone calls from the Canada Revenue Agency (CRA) stating that the case will be taken care of. So, I was stunned to receive yet another Canada Child Tax Benefit (CCTB) Notice dated 2013-01-18 with an amount still owing of $477.80 CAD!
The fundamental problem is that the Canada Revenue Agency (CRA) maintains separate accounts for each taxpayer, but Scotia Online or any on-line banking system does not distinguish these separate accounts at all. In the case of Scotia Online, "Bill Payment" for the Canada Revenue Agency (CRA) is "CRA AMT OWING". The taxpayers have no idea which account his/her money goes into.
