2018-04-03|Scotia Online's "NEW! See your credit score"

Scotiabank

As soon as I noticed "NEW! See your credit score" in Scotia Online, I clicked the hyperlink to access the new feature. However, I received the following error message.
So, I called TransUnion Interactive, exactly as instructed. After giving them my personal identification, the agent kindly told me that the identifying information does not match between Scotiabank and TransUnion Interactive. She advised me to contact Scotiabank.
So, I called +1-800-4SCOTIA to seek assistance. I explained to the agent that although I provided Scotiabank with my legal name (Go Simon Sunatori) about 35 years ago, Scotiabank has sent me statements under different names for various Banking accounts, Investment accounts, Credit Card accounts and Mortgage accounts over the years, each with one of the following.
- Go Simon SUNATORI (my legal name that I originally gave Scotiabank)
- Go SIMON SUNATORI
- Go simon SUNATORI
- Go%20Simon SUNATORI
- Go%20SIMON SUNATORI
- Go%20simon SUNATORI
- Go-Simon SUNATORI (consolidated name at Scotiabank)
- Go-simon SUNATORI
- GoSimon SUNATORI
- Gosimon SUNATORI
- Go SUNATORI/B>
- Simon SUNATORI
- Go S. SUNATORI
- G. Simon SUNATORI
- G. SIMON SUNATORI
- G.S. SUNATORI
- G. SUNATORI
- S. SUNATORI
- GS SUNATORI
The agent told me that I should go to my branch, but that she could give me a temporary password to access TransUnion Interactive. I insisted that the temporary password be only for temporary access for the credit score and not to change my permanent Scotia Online password that I had been using for many years without any problems. However, the login process with the temporary password somehow failed, and I could no longer access Scotia Online.
So, I called +1-800-4SCOTIA to seek assistance once again. The agent gave me another temporary password, assuring that it is for temporary access only. Once I provided answers to a set of security questions, I was able to sign into Scotia Online. However, clicking "NEW! See your credit score" gave me the identical error message.
After spending more than 2 hours in an attempt to access the credit score, I am left with no access and changed permanent password to Scotia Online, exactly the situation that I wanted to avoid. Therefore, your intervention in resolving the issue is requested.
Please check the recording of my conversation with the agents, where you will confirm the account above albeit my raised voice.
Thank you very much for your attention.

TransUnion, Equifax

I have used Scotiabank VISA, American Express, CapitalOne MasterCard, and BMO MasterCard.

Recently, I could not access my credit record at Scotia Online's new service, so I had Scotiabank Office of the President investigate. They found out that a mismatch of my name was the cause, so they consolidated various spellings of my name within Scotiabank, as follows.

Go Simon SUNATORI (my legal name that I originally gave Scotiabank)
Go SIMON SUNATORI
Go simon SUNATORI
Go%20Simon SUNATORI
Go%20SIMON SUNATORI
Go%20simon SUNATORI
Go-Simon SUNATORI (consolidated name at Scotiabank)
Go-simon SUNATORI
GoSimon SUNATORI
Gosimon SUNATORI
Go SUNATORI/B>
Simon SUNATORI
Go S. SUNATORI
G. Simon SUNATORI
G. SIMON SUNATORI
G.S. SUNATORI
G. SUNATORI
S. SUNATORI
GS SUNATORI

They advised me to contact the credit bureau so that you can also consolidate my name in order for me to access my credit record myself without any error message. Please make it so.

Thank you very much for your attention.

Scotiabank

As advised by Scotiabank, I sent both TransUnion and Equifax a copy of my passport via snail mail in order for them to consolidate my name to "Go-Simon Sunatori". Both of them sent me documentation about credit-related transactions via snail mail.

Today, I called TransUnion for confirmation, but they still could not match their system with my Scotiabank account. They advised me to send Scotiabank the documentation, so I am attaching the scanned document "TransUnion.pdf" to this e-mail message. Please make "NEW! See your credit score" in Scotia Online function as intended.

Also, I believe that I should be compensated for the snail mail postage for mailing both TransUnion and Equifax the copy of my passport, i.e., an amount equivalent to Scotiabank's fee for mailing statements ($1.50 CAD * 2 = $3.00 CAD), as the failure of Scotia Online's "NEW! See your credit score" due to spelling mismatch was no fault of my own.

As requested, please find attached a screenshot of the error message from TransUnion's CreditView Dashboard for your further investigation.

Thank you very much for your attention.

Scotiabank

My quest for credit score since 2018-04-03 is finally over! As I mentioned to you before, I have been checking Scotia Online's "NEW! See your credit score" every day for more than 2 months. I am pleased to inform you that as of today, the CreditView Dashboard now displays TransUnion Credit Score correctly at last, as shown attached.

Thank you for your tireless efforts in dealing with ICT issues between the 2 organizations (Scotiabank + TransUnion). I am sure that Scotiabank will use this experience as foundation to help other customers with middle names much more effectively in future.

I would appreciate your covering the snail mail postage for mailing both TransUnion and Equifax the copy of my passport, i.e., an amount equivalent to Scotiabank's fee for mailing statements ($1.50 * 2 = $3.00), as the spelling mismatch was no fault of my own.

Thank you very much for your attention.

To whom it may concern

When I paid off my mortgage, the stellar credit score of 881 (GREEN) suddenly dropped to 800 (YELLOW).

Thank you very much for your attention.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>
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2024-12-17T20:43:59.000Z