2023-03-08|SamKnows Report

To whom it may concern

On website samknows.one, "Dashboard" shows (Day, Week, Month), while "Analytics shows" (Date range: Last 6 months). Is there any way to view reports on the Web for previous periods dating back to the installation date?
Thank you very much for your attention.

To whom it may concern

Several years ago, I subscribed to Bell Canada's Fibe with Home Hub 2000 modem. Over the years, my subscription was upgraded eventually to Fibe 500 at 500 Mb/s. SamKnows measurement device (Whitebox) which monitors Internet speed consistently reports the speed of 500+ Mb/s. I have only about 10 devices connected to Wi-Fi, and the service has been quite satisfactory in terms of speed.
I have experienced no major problems accessing numerous websites/webpages every day for work and research. However, I started to notice intermittent outages lasting up to 1 minute during FaceTime and Skype calls at random moments. I also watch about 20 YouTube videos and 2 to 4 Tubi movies every day, and some movies experience brief interruption once in a while even though streaming services are buffered in cache. I see no error messages at all.

Despite frequent (daily) occurrence of such a serious connection problem, SamKnows report has never flagged it. I sincerely hope that a new version of measurement software that can be integrated directly into home routers would be able to flag such a serious connection problem.

Automatically find anything that impacts customer experience with FaultFinder

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

Thank you very much for your attention.

Automatically find anything that impacts customer experience with FaultFinder
Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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2024-12-17T20:58:22.000Z