2024-01-03|Free Shipping = $19.00 -> Cancelled

To whom it may concern

On Best Buy's website, I ordered "Open Box - Apple iPad 10.2" 64GB with Wi-Fi (9th Generation) - Space Grey (10/10 Condition)".
- Product Subtotal ($429.99) - Order Discounts (70.00) = $359.99
Even though pre-tax total of Order (#1016271958) is greater than $35 and Order webpage explicitly states "Free shipping over $35", "Shipping: $19.99" is charged. HELP!!!
Thank you very much for your attention.

To whom it may concern

After placing an order of the iPad, on-line order webpage continued to indicate "Status: In Progress" for 1 week.

So, I went to Best Buy's "Customer Support: Contact Us" to initiate a chat session.

Simon, I am so sorry to tell you that your order has been cancelled. As part of Best Buy's commitment to security, we check the billing/shipping address that was entered on the order against what is on file with your bank. Our findings show that your order did not pass our Security Check. If you'd like, you can replace the order again or visit one of our stores to purchase the item with a Best Buy Associate. Your method of payment has not been charged and any authorizations should drop within 3-5 business days.

Why wasn't I notified of such anomaly? The status stayed "In Progress" even after the chat session?? What the f*ck is going on???
Thank you very much for your attention.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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2024-12-17T21:00:25.000Z