2024-03-12|Bell Fibe Internet Connection lost every day

To whom it may concern

• Several years ago, I subscribed to Bell Canada's Fibe with Home Hub 2000 modem. Over the years, my subscription was upgraded eventually to Fibe 500 at 500 Mb/s. SamKnows measurement device (Whitebox) which monitors Internet speed consistently reports the speed of 500+ Mb/s. I have only about 10 devices connected to Wi-Fi, and the service has been quite satisfactory in terms of speed.

• I have experienced no major problems accessing numerous websites/webpages every day for work and research. However, I started to notice intermittent outages lasting up to 1 minute during FaceTime and Skype calls at random moments. I also watch about 20 YouTube videos and 2 to 4 Tubi movies every day, and some movies experience brief interruption once in a while even though streaming services are buffered in cache. I see no error messages at all.

• I planned to report the problem to Bell Canada because my daughter refuses to stay home due to such lack of reliability for her super-important job interviews. My quick Internet search revealed that Bell Canada Fibe service's Internet connection problem is wide-spread.

• Although I worked at Bell-Northern Research/Northern Telecom (BNR/NT) for 11 years or so, my area was far from network administration/management. However, it seems to me that the connection problem may be related to throttling algorithm running amok?

• According to Wikipedia, bandwidth throttling consists in the limitation of the communication speed (bytes or kilobytes per second), of the ingoing (received) or outgoing (sent) data in a network node or in a network device.

• The Internet Traffic Management Practices (ITMP) states: "Wireless Home Internet customers who subscribe to an unlimited usage package will not be impacted by the ITMP until they exhaust the maximum-speed usage in their plan." So, if Fibe 500 plan customers like me reach the maximum-speed of 500 Mb/s, then faulty ITMP algorithm may trigger Internet outage for 1 minute or so. If Gigabit Fibe 1.5 customers reach the maximum-speed of 1.5 Gb/s, then faulty ITMP algorithm may trigger Internet outage for 20 minutes or so, as reported by many participants in this forum.

• Again, this is a purely speculative theory in a desperate attempt to pinpoint the root cause of this extremely frustrating situation for so many people.

• Thank you very much for your attention.

To whom it may concern

• Exactly following Patricia's instruction, here is my result.

• Bell Home Hub 2000
  • Tools and settings > Advanced tools and settings
    • Tools > System Logs
      • Export

• Out of thousands and thousands of lines in the system log, I extracted 3 days worth, ignored date/time, then removed duplicates and sorted ascending. Please respond if it is relevant to the lost connection problem or not.

  Level	Module	Message
  INF	LETH	A device has been disconnected from an Ethernet port (1)
  INF	LETH	An Ethernet port is now connected (1/1000/FULL)
  ERR	DNS	DNS name resolution failure (_dns.resolver.arpa)
  ERR	DNS	DNS name resolution failure ([::1])
  ERR	DNS	DNS name resolution failure (117.56.22.104.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (117.57.22.104.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (162.5.67.172.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (2.108.70.172.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (2.112.70.172.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (2.228.70.172.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (206.118.32.198.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (2e47eca417abf9d8d26d4550016ac8da-adf0901f1861.cdn5.forter.com)
  ERR	DNS	DNS name resolution failure (3.156.158.162.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (36.132.27.199.in-addr.arpa)
  ERR	DNS	DNS name resolution failure (ad.atdmt.com)
  ERR	DNS	DNS name resolution failure (ads.avct.cloud)
  ERR	DNS	DNS name resolution failure (adserv.ontek.com.tr)
  ERR	DNS	DNS name resolution failure (adserver.html.it)
  ERR	DNS	DNS name resolution failure (ae1.er01.ams01.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae1.er01.sel01.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae1.er02.ams01.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae2.er01.ams01.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae2.er01.ams02.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae2.er02.ams01.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae2.er02.ams02.riotdirect.net)
  ERR	DNS	DNS name resolution failure (ae5.er01.ams02.riotdirect.net)
  ERR	DNS	DNS name resolution failure (axiabanners.exodus.gr)
  ERR	DNS	DNS name resolution failure (beacon.krxd.net)
  ERR	DNS	DNS name resolution failure (campagne.couche-tard.com)
  ERR	DNS	DNS name resolution failure (cs.lkqd.net)
  ERR	DNS	DNS name resolution failure (CT-EC2-LB-1154383985.ca-central-1.elb.amazonaws.com)
  ERR	DNS	DNS name resolution failure (events.iworld.com)
  ERR	DNS	DNS name resolution failure (https:)
  ERR	DNS	DNS name resolution failure (https://app-measurement.com/sdk-exp)
  ERR	DNS	DNS name resolution failure (https)
  ERR	DNS	DNS name resolution failure (liveramp.zebestof.com)
  ERR	DNS	DNS name resolution failure (magnetic.t.domdex.com)
  ERR	DNS	DNS name resolution failure (netmon-control.dropbox.com)
  ERR	DNS	DNS name resolution failure (p.mmsho.com)
  ERR	DNS	DNS name resolution failure (prod-ash-beacon-1960876484.us-east-1.elb.amazonaws.com)
  ERR	DNS	DNS name resolution failure (pulsar.ns1dns.org)
  ERR	DNS	DNS name resolution failure (s.acxiomapac.com)
  ERR	DNS	DNS name resolution failure (scontent.fymy1-1.fna.fbcdn.net)
  ERR	DNS	DNS name resolution failure (script.fixel.ai)
  ERR	DNS	DNS name resolution failure (sociestory.me)
  ERR	DNS	DNS name resolution failure (stun.fpapi.io)
  ERR	DNS	DNS name resolution failure (stun.services.mozilla.com)
  ERR	DNS	DNS name resolution failure (t.myvisualiq.net)
  ERR	DNS	DNS name resolution failure (tag.clrstm.com)
  ERR	DNS	DNS name resolution failure (trace-server.prod-clustered.bugs.firebat.prime-video.amazon.dev)
  ERR	DNS	DNS name resolution failure (usermatch.krxd.net)
  ERR	DNS	DNS name resolution failure (utimg.ru)
  ERR	DNS	DNS name resolution failure (vast-events.inner-active.mobi)
  ERR	DNS	DNS name resolution failure (www.gns.ca)
  ERR	DNS	DNS name resolution failure (www.ottawa.peo.on.ca)
  ERR	DNS	DNS name resolution failure (www.rssad.jp)
  INF	SYS	TR-069 connectivity to remote server has been closed
  INF	SYS	TR-069 connectivity to remote server has been initiated

• Thank you very much for your attention.

To whom it may concern

• [For macOS users only] I found an application called Online Check, which shows Online status in your menu bar. The History list is useful to identify Internet outages.
  • Online Check - Sindre Sorhus [macOS only]

  

• Thank you very much for your attention.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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• 2024-12-17T21:00:49.000Z