2025-02-28|WiFi Map's eSIM Expiry

To whom it may concern

I understand that WiFi Map's eSIM expires after 30 days. Please consider making WiFi Map's eSIM expires after 30 days OR when all allocated data are used up, whichever comes LAST. Such a unique feature, if possible, will be a magnet to attract more WiFi Map users.
Thank you very much for your attention.

To whom it may concern

My daughter has just switched eSIM from WiFi Map to DENT because their Flexible Small/Medium/Large offers 3/5/10 GB for 365 Days. Please offer such flexible eSIM service in WiFi Map!! When will this FLEX feature be implemented in WiFi Map app??
Thank you very much for your attention.

To whom it may concern

Here is WiFi Map's reply from A.I. Chatbot.

WiFi Map Support Team • AI Agent

Thank you for sharing your detailed feedback and suggestion about offering a flexible eSIM plan that lasts until data is fully used or for up to 365 days. We truly appreciate your input - user insights like yours help us improve WiFi Map's services and develop new eSIM options that better fit different needs. l've passed your proposal to our product team for consideration in future updates. Enhancing plan flexibility is something we're exploring as part of ongoing improvements to the eSIM experience.
Have a great day!

Thank you very much for your attention.

WiFi Map Support Team • AI Agent
Thank you for sharing your detailed feedback and suggestion about offering a flexible eSIM plan that lasts until data is fully used or for up to 365 days. We truly appreciate your input - user insights like yours help us improve WiFi Map's services and develop new eSIM options that better fit different needs. l've passed your proposal to our product team for consideration in future updates. Enhancing plan flexibility is something we're exploring as part of ongoing improvements to the eSIM experience. Have a great day!

To whom it may concern

Finally, here is a reply from WiFi Map's human agent.

WiFi Map Support Team

We're excited to let you know that we're actively working on enhancing the eSIM functionality, and it will be available to all users very soon. Thank you for your patience and support!

Thank you very much for your attention.

WiFi Map Support Team
We're excited to let you know that we're actively working on enhancing the eSIM functionality, and it will be available to all users very soon. Thank you for your patience and support!

To whom it may concern

eSIM auto refill issue
2 months ago (end of March 2026), I bought eSIM with Auto-Refill setting. Last month (end of April 2026), eSIM refilled automatically, as expected.
However, eSIM did not auto-refill at the end of May 2026 (now).
Please investigate why auto-refill failed. All I want is smooth continuation of eSIM data plan indefinitely from month to month, with proper carryover. At this stage, I am desperate, so HELP!!!
Thank you very much for your attention.

To whom it may concern

Here is WiFi Map's reply from A.I. Chatbot.

WiFi Map Support Team • AI Agent

We've forwarded your message to one of our human support specialists. They'll review your eSIM auto-renewal issue and get back to you as soon as possible, usually within a day, excluding weekends.
Have a great day!

Thank you very much for your attention.

WiFi Map Support Team • AI Agent
We've forwarded your message to one of our human support specialists. They'll review your eSIM auto-renewal issue and get back to you as soon as possible, usually within a day, excluding weekends. Have a great day!

To whom it may concern

Here is a reply from WiFi Map's human agent.

WiFi Map Support Team

Thank you for your patience, and we apologize for the inconvenience.
We investigated the issue and found a problem with the automatic refill process. We've now fixed it on our side.
For now, please manually purchase your next data package. After that, future refills should be processed automatically again as expected.
Please let us know once you've topped up, or if you experience any further issues.

Thank you very much for your attention.

WiFi Map Support Team
Thank you for your patience, and we apologize for the inconvenience. We investigated the issue and found a problem with the automatic refill process. We've now fixed it on our side. For now, please manually purchase your next data package. After that, future refills should be processed automatically again as expected. Please let us know once you've topped up, or if you experience any further issues.

To whom it may concern

As instructed, I manually re-purchased my data package, and "Auto Refill" turned itself ON. I hope that it will be active in perpetuity.
Thank you very much for your attention.

To whom it may concern

Here is a reply from WiFi Map's human agent.

WiFi Map Support Team

Thank you for the update.
That's great to hear. We can see that you've successfully purchased a new data package and that Auto Refill is enabled.
We'll continue monitoring the situation on our side. If you notice any issue with the next refill, please let us know right away and we'll investigate it immediately.

Thank you very much for your attention.

WiFi Map Support Team
Thank you for the update. That's great to hear. We can see that you've successfully purchased a new data package and that Auto Refill is enabled. We'll continue monitoring the situation on our side. If you notice any issue with the next refill, please let us know right away and we'll investigate it immediately.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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2026-06-03T19:06:21.000Z