2025-02-28|WiFi Map's eSIM Expiry

To whom it may concern

I understand that WiFi Map's eSIM expires after 30 days. Please consider making WiFi Map's eSIM expires after 30 days OR when all allocated data are used up, whichever comes LAST. Such a unique feature, if possible, will be a magnet to attract more WiFi Map users.
Thank you very much for your attention.

To whom it may concern

My daughter has just switched eSIM from WiFi Map to DENT because their Flexible Small/Medium/Large offers 3/5/10 GB for 365 Days. Please offer such flexible eSIM service in WiFi Map!! When will this FLEX feature be implemented in WiFi Map app??
Thank you very much for your attention.

To whom it may concern

Here is WiFi Map's reply from A.I. Chatbot.

WiFi Map Support Team • AI Agent

Thank you for sharing your detailed feedback and suggestion about offering a flexible eSIM plan that lasts until data is fully used or for up to 365 days. We truly appreciate your input - user insights like yours help us improve WiFi Map's services and develop new eSIM options that better fit different needs. l've passed your proposal to our product team for consideration in future updates. Enhancing plan flexibility is something we're exploring as part of ongoing improvements to the eSIM experience.
Have a great day!

Thank you very much for your attention.

WiFi Map Support Team • AI Agent
Thank you for sharing your detailed feedback and suggestion about offering a flexible eSIM plan that lasts until data is fully used or for up to 365 days. We truly appreciate your input - user insights like yours help us improve WiFi Map's services and develop new eSIM options that better fit different needs. l've passed your proposal to our product team for consideration in future updates. Enhancing plan flexibility is something we're exploring as part of ongoing improvements to the eSIM experience. Have a great day!

To whom it may concern

Finally, here is a reply from WiFi Map's human agent.

WiFi Map Support Team

We're excited to let you know that we're actively working on enhancing the eSIM functionality, and it will be available to all users very soon. Thank you for your patience and support!

Thank you very much for your attention.

WiFi Map Support Team
We're excited to let you know that we're actively working on enhancing the eSIM functionality, and it will be available to all users very soon. Thank you for your patience and support!

To whom it may concern

eSIM auto refill issue
2 months ago (end of March 2026), I bought eSIM with Auto-Refill setting. Last month (end of April 2026), eSIM refilled automatically, as expected.
However, eSIM did not auto-refill at the end of May 2026 (now).
Please investigate why auto-refill failed. All I want is smooth continuation of eSIM data plan indefinitely from month to month, with proper carry-over of unused portion. At this stage, I am desperate, so HELP!!!
Thank you very much for your attention.

To whom it may concern

Here is WiFi Map's reply from A.I. Chatbot.

WiFi Map Support Team • AI Agent

We've forwarded your message to one of our human support specialists. They'll review your eSIM auto-renewal issue and get back to you as soon as possible, usually within a day, excluding weekends.
Have a great day!

Thank you very much for your attention.

WiFi Map Support Team • AI Agent
We've forwarded your message to one of our human support specialists. They'll review your eSIM auto-renewal issue and get back to you as soon as possible, usually within a day, excluding weekends. Have a great day!

To whom it may concern

Here is a reply from WiFi Map's human agent.

WiFi Map Support Team

Thank you for your patience, and we apologize for the inconvenience.
We investigated the issue and found a problem with the automatic refill process. We've now fixed it on our side.
For now, please manually purchase your next data package. After that, future refills should be processed automatically again as expected.
Please let us know once you've topped up, or if you experience any further issues.

Thank you very much for your attention.

WiFi Map Support Team
Thank you for your patience, and we apologize for the inconvenience. We investigated the issue and found a problem with the automatic refill process. We've now fixed it on our side. For now, please manually purchase your next data package. After that, future refills should be processed automatically again as expected. Please let us know once you've topped up, or if you experience any further issues.

To whom it may concern

As instructed, I manually re-purchased my data package, and "Auto Refill" turned itself ON. I hope that it will be active in perpetuity with proper carry-over of unused portion.
Thank you very much for your attention.

To whom it may concern

Here is a reply from WiFi Map's human agent.

WiFi Map Support Team

Thank you for the update.
That's great to hear. We can see that you've successfully purchased a new data package and that Auto Refill is enabled.
We'll continue monitoring the situation on our side. If you notice any issue with the next refill, please let us know right away and we'll investigate it immediately.

Thank you very much for your attention.

WiFi Map Support Team
Thank you for the update. That's great to hear. We can see that you've successfully purchased a new data package and that Auto Refill is enabled. We'll continue monitoring the situation on our side. If you notice any issue with the next refill, please let us know right away and we'll investigate it immediately.

To whom it may concern

3 months ago (end of March 2026), I bought eSIM with Auto-Refill setting. 2 months ago (end of April 2026), eSIM refilled automatically, as expected.
However, eSIM did not auto-refill at the end of May 2026, so I reported the problem to WiFi Map Support.
As instructed, I manually re-purchased my data package, and "Auto Refill" turned itself ON. Despite WiFi Map Support's assurance, however, eSIM did not auto-refill at the end of June 2026, which is exactly the same situation as at the end of May 2026.
PLEASE TAKE IMMEDIATE ACTION TO RECTIFY THE SITUATION, i.e., RESTORING AUTO-REFILL WITH PROPER CARRY-OVER OF UNUSED PORTION!!!
Thank you very much for your attention.

To whom it may concern

Here is a very disappointing final word from WiFi Map.

WiFi Map Support Team

Thank you for reaching out.
We'd like to clarify how Auto Refill works.
Our eSIM providers assign a fixed 30-day validity period to every data package. Each package is independent, so purchasing a new package cannot extend the validity of a previous one. Once a package reaches the end of its 30-day validity period, any remaining data expires and cannot be carried over to the next package.
Auto Refill is designed to purchase a new package only when your current package runs out of data. If your data allowance is exhausted before the 30-day validity period ends, Auto Refill will automatically purchase the next package.
However, Auto Refill is not triggered and is automatically turned off when a package simply reaches the end of its 30-day validity period. This behavior is intentional. It helps prevent situations where users are charged for a new package even though they haven't used up all the data on their previous package.
You can enable Auto Refill again from the data top-up screen at any time. However, please keep in mind that it will only purchase a new package when the current package's data is depleted. If the 30-day validity period of the current package expires before all the data is used, Auto Refill will not purchase another package automatically, and any unused data from the expired package will be lost.
We hope this explains why your package was not renewed automatically. If you have any other questions, we'll be happy to help.

Thank you very much for your attention.

WiFi Map Support Team
Thank you for reaching out. We'd like to clarify how Auto Refill works. Our eSIM providers assign a fixed 30-day validity period to every data package. Each package is independent, so purchasing a new package cannot extend the validity of a previous one. Once a package reaches the end of its 30-day validity period, any remaining data expires and cannot be carried over to the next package. Auto Refill is designed to purchase a new package only when your current package runs out of data. If your data allowance is exhausted before the 30-day validity period ends, Auto Refill will automatically purchase the next package. However, Auto Refill is not triggered and is automatically turned off when a package simply reaches the end of its 30-day validity period. This behavior is intentional. It helps prevent situations where users are charged for a new package even though they haven't used up all the data on their previous package. You can enable Auto Refill again from the data top-up screen at any time. However, please keep in mind that it will only purchase a new package when the current package's data is depleted. If the 30-day validity period of the current package expires before all the data is used, Auto Refill will not purchase another package automatically, and any unused data from the expired package will be lost. We hope this explains why your package was not renewed automatically. If you have any other questions, we'll be happy to help.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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2026-07-02T16:50:09.000Z